One price per agent.
Everything included.
No cheap starter plan that charges you again for the phone, on-call, and sign-on. The AI agent and everything else are in every plan.
Starter
For internal IT and small teams proving it out.
Billed monthly
- Ticket queue, comments, attachments
- Email ingest (single inbox)
- Up to 3 technicians
Professional
For growing desks that run voice, automation, and on-call.
Billed monthly
- Everything in Starter
- Customer portal with branding
- Slack, Teams, telephony integrations
- API keys for automation
Enterprise
The full operations stack for MSPs at scale.
Billed monthly
- Everything in Professional
- Call trees and on-call rotations
- Alerts and assignment rules
- Nested customers, to any depth
Partner
Our engineers and architects working alongside yours.
Talk to sales
- Everything in Enterprise
- Metaphor support engineers and architects working in your desk
- We help support and deploy your own customers
- Negotiated pricing on popular software systems
- Billable through AWS Marketplace
Available in AWS Marketplace
Buy the Partner tier through AWS Marketplace and draw it down against your existing AWS commitment. We issue a private offer with your negotiated terms, and it appears on your AWS bill.
Plus tax. No setup fees. Cancel any time, exports always available.
The whole desk, not a starter slice.
The fine print, in plain words.
Is the AI agent really in every plan?
Yes. The AI agent, the phone, on-call, monitoring, and the customer portal are part of the product, not paid extras. Plans differ on how much you do, not on what's switched on.
What counts as an agent?
A person on your team with a seat. Your customers and everyone using the portal are free. The AI agent doesn't take up a paid seat either.
Do you charge for calls or messages?
You bring your own phone and email provider and pay them directly at their rates, so you keep the relationship and we don't mark anything up.
Can we change plans or cancel?
Any time, from settings. There are no contracts and no setup fees, and your data exports are always available.
Is there a free trial?
Fourteen days, no card required, with nothing held back. If you need longer to evaluate against a live queue, ask.
What is the Partner plan?
Every other plan is software you run yourself. On Partner, our own support engineers and architects work in your desk: for an internal team that means we help you build and run the systems behind it, and for an MSP it means we help support and deploy your customers. It also carries negotiated pricing on popular software systems. Priced per engagement, so talk to us.
Can we buy through AWS Marketplace?
The Partner plan, yes. We are an AWS Select Tier Partner, so we can issue a private offer with your negotiated terms that draws down against your existing AWS commitment and lands on your AWS bill.