It works like one of your team.
Most products bolt a chatbot onto the side. Ours answers the phone, email, and chat, picks up objectives from the same queues as everyone else, and works to the same rules as any other member of your team.
Not a bot. A teammate.
The agent shows up wherever your people do, and you manage it the same way. No separate console, no special training.
- Put it on the phone line and it answers its turn
- Hand it objectives, just like anyone on the team
- Reach it in the app, the customer portal, and on a call
- Give it a role, and it stays inside the lines
Wherever the request comes in.
On the phone
It answers real calls over your phone number, talks through the problem, and acts while the caller is still on the line.
Over email
It reads inbound mail, answers from your knowledge base, and threads its reply onto the right objective.
In the portal
It responds to portal messages and missed-call voicemail, so customers get an answer without waiting for a free technician.
Autonomy you can actually allow.
An AI agent is only useful if you can trust what it does. Three things make that possible, and they are on by default.
It only sees what your customer sees
The agent can never do more than the person it's helping. A caller off the street can't talk it into anything they couldn't do themselves.
It asks before it acts
By default it suggests and a person approves. You decide what it's allowed to do on its own, and to start with, that's nothing.
Every move is on the record
Everything the agent does is logged right next to the people it worked with. Nothing happens behind the curtain.
AI runs through the rest of the desk too.
Find anything, fast
Ask in plain words and the right objective, customer, or article is there in seconds, even when you only half-remember it.
Spam never reaches you
Phishing and junk are caught and set aside before they hit your queue, with risky links held until someone says they're safe.
Objectives that summarise themselves
A long back-and-forth becomes a tidy objective with the gist up top, so whoever picks it up next is caught up in seconds.
Put it on the team this week.
The AI agent is ready on day one. Start a trial, add it to a ring group, and listen to how it handles the next call.