Objectives
Nothing slips through
Every request lands, gets prioritised, and stays on the radar until it's done. The whole story travels with it, so handoffs are effortless.
NewAn AI voice agent that answers the phone
The AI help desk for MSPs and IT teamsThe desk that keeps the lights on.
Faster answers for your customers. Less busywork for your team. And the on-call, monitoring, and alerts to catch problems before they turn into phone calls.
14-day trial. No card. Cancel any time.
Every conversation, from every channel, in one place. Nothing slips through.
- AI agent on phone, email, and portal
- 24/7AI agent on phone, email, and portal
- capabilities in every plan
- 20capabilities in every plan
- integrations you bring your own keys for
- 11integrations you bring your own keys for
- free trial, no card
- 14 daysfree trial, no card
Support meets operations
Answering customers and keeping things running, finally on one desk.
Most teams run one tool for customer questions and another for keeping things online, then copy and paste between them. Put them together and the people answering the objective are the people who catch the problem, with your AI agent helping across both.
Support
Every request, one place
- Email, phone, and a portal your customers will use
- One thread per conversation, full history kept
- Service levels and time tracking built in
- A knowledge base that answers the repeats for you
Operations
And the systems behind it
- Know the moment something breaks
- The right person paged, automatically
- On-call schedules your team will stick to
- Every customer's kit and sites mapped
AI agentSee how the AI agent works
An agent that works like a member of the team.
Not a chat widget bolted on the side. The agent has a real account, takes calls and messages on every channel, and is routed through the same queues as everyone else.
- Answers the phone, email, and portal, and creates or updates objectives as it goes
- Routed in ring groups and auto-assignment, just like a human technician
- Scoped to the least-privileged person on the conversation
- Proposes changes for a person to confirm, with every action in the audit log
- Hands off to a human, and leaves the full transcript on the objective
What you get
Everything the desk needs.
A desk that works on day one, not a kit you have to assemble. See it all on the product tour.
Channels
Email that just works
Customers email you like they always have. It becomes a tracked conversation, replies come from your own address, and the noise is filtered out for you.
Channels
The phone, handled
Take and make calls right from the objective. Set up your phone menu and after-hours cover once, and let the desk route every caller for you.
Operations
Someone's always on
The right person gets the alert the moment it matters, with nights, weekends, and holidays covered in advance. No more 'who's on call?'
Operations
Catch problems first
Know the second a job or service stops checking in, so you're fixing it before your customers are the ones telling you.
AI
Find anything, fast
Ask in plain words and the right objective, customer, or answer is there in seconds. It learns what your team reaches for most.
Teamwork
Work in the same room
See who's on an objective and what they're doing, live. No stepping on each other, no two people replying to the same customer.
Multi-tenant
Every customer, kept apart
Run all your customers from one place with their data cleanly separated, and model even the messiest holding-company org charts.
Open platform
Fits your stack
Anything you can do in the app, you can do from your own tools. Connect the desk to whatever you already run.
Getting started
Running in three steps.
- 1
Sign in
Use the Google or Microsoft account you already have. No new passwords, and your team joins the same way.
- 2
Connect your channels
Point your support inbox at the desk and bring your own phone number. Replies go out from your own domain.
- 3
Take the first call
Your AI agent is ready from day one. It answers, raises the objective, and hands over when a person should take it.
Who it is for
Any support desk. Made for the ones who run IT.
MSP
Managed service providers
Run every client from one place, each with their own branded portal, service levels, and on-call. Bill the hours without the spreadsheet.
- A branded portal per client
- On-call across every client
- Every asset and site mapped
IT services
IT and operations teams
The billable hours, the service levels, and the phone line your clients expect, plus the monitoring that keeps you a step ahead of the next outage.
- Calls handled and recorded
- Monitoring with instant alerts
- Service levels that fit your contracts
In-house
Internal IT and support
Give your colleagues a help desk they'll actually use, with one-click sign-in and a knowledge base that handles the repeat questions for you.
- Sign in with Google or Microsoft
- A space per department
- Self-service knowledge base
Bring your own
Wires up to what you already pay for.
Your sending domain, your Twilio number, your identity provider. We do not resell any of these, so you keep the relationship.
- TwilioVoice
- SendGridEmail
- SlackChat
- Microsoft TeamsChat
- Microsoft 365Sign-in, mail
- Google WorkspaceSign-in, mail
- HuntressSecurity
- TeamViewerRemote access
- HiBobHR
- ZendeskImport
- Metaphor IDSign-in
In every plan. Not add-ons.
+AI voice agent
+AI search
+Phone and voicemail
+Call recording
+On-call schedules
+Uptime monitoring
+Alerts and escalation
+Branded portals
+Time tracking
+Custom fields
+Knowledge base
+Open API
+Webhooks
+Activity history
+Live presence
+Push notifications
+Your own email domain
+Your own phone number
+Slack and Teams
+Multiple customers
Pricing
One price per agent. Everything included.
No cheap starter plan that charges you again for the phone, on-call, and sign-on. The AI agent and everything else are in every plan.
Starter
$29/ agent / month
For internal IT and small teams proving it out.
Professional
$79/ agent / month
For growing desks that run voice, automation, and on-call.
Enterprise
$199/ agent / month
The full operations stack for MSPs at scale.
Partner
Custom
Our engineers and architects working alongside yours.
Questions
Frequently asked questions
What does the AI agent actually do?
It answers calls, emails, and messages like one of your team. It looks things up, raises and updates objectives, answers from your knowledge base, and hands over to a person whenever it should.
Can the AI change things on its own?
Only if you let it. By default it suggests, and a person approves. It can only ever do what the customer it's helping is allowed to do, and everything it does is recorded. You stay in control.
How is this different from a help desk with a monitoring add-on?
On-call, monitoring, and alerts aren't bolted on here. They live on the same desk as your objectives, so the team that answers customers is the team that catches problems, with one shared history.
Does my team need new accounts?
No. Everyone signs in with the accounts they already have, like Google or Microsoft. You can be up and running in minutes.
Can we bring our existing objectives across?
Yes. We move your objectives, history, and people over, and keep email threads intact, so nothing breaks mid-conversation when you switch.
How long is the trial?
Fourteen days, no card, nothing held back. Need longer to try it against a real queue? Just ask.
Get started
Give your team the unfair advantage.
Set up in minutes and be running a real queue this week. Your AI teammate is ready the moment you walk in.